1. About the Service

The services are provided by ANETA DZIKI, conducting business under the name LUKRECJA KOT, ANETA DZIKI, registered in the Central Registration and Information on Business of the Republic of Poland, maintained by the minister responsible for economic affairs.

The business address and address for service are: ul. Kocurowska 132, 34-300 Żywiec, Poland.

Tax Identification Number (NIP): 5532568620
Business Statistical Number (REGON): 387640159
Email addresses: lukrecjowo@gmail.com and kontakt@lukrecjakot.pl
Telephone: +48 501 123 557.

I create personalized, hand-drawn digital portraits based on photographs and information provided by the customer. Each portrait is individually created to reflect the customer’s preferences and ideas.

2. Placing an Order

To place an order, please complete the contact form on my website and provide the necessary details, reference photographs, and your preferred completion date.

All orders are subject to my availability. I will confirm whether I can complete your portrait within your requested timeframe before accepting the order.

Submitting a request does not automatically mean that your order has been accepted.

3. Pricing and Payment

The price depends on the type of portrait and any additional elements requested.

The final price and payment details will be confirmed before I begin working on your portrait. Payment must be completed according to the agreed terms.

Payments may be made via PayPal or another payment method agreed upon individually.

4. Creation Time and Revisions

The estimated creation time is 7–10 business days, starting from the agreed point in the order process.

The actual completion date will be confirmed individually.

I offer unlimited revisions to help ensure that the portrait meets your expectations. Please communicate any requested changes clearly during the creation process.

5. Digital Delivery

All finished portraits are delivered digitally via email. No physical products or printed posters are shipped.

The final portrait will be sent to the email address provided by the customer.

Please ensure that your email address is correct and check your spam or junk folder if the message does not arrive.

6. Copyright and Personal Use

All copyright and intellectual property rights to the portrait remain with the creator, Lukrecja Kot.

The customer receives permission to use the finished portrait for personal, non-commercial purposes, such as printing it for personal use, displaying it at home, or sharing it privately.

The customer may not sell, commercially reproduce, distribute, modify for commercial purposes, or claim authorship of the portrait without my prior written permission.

7. Photographs and Customer Materials

The customer is responsible for ensuring that they have permission to provide the photographs and other materials used to create the portrait.

Customer-provided materials will be used to fulfil the order.

8. Cancellations, Refunds and Complaints

If you have a concern about your order, please contact me at lukrecjowo@gmail.com.

All portraits are individually created by hand and made to order. Due to their personalised nature, they are generally not eligible for returns or refunds once work has begun, except where required by applicable consumer law. This does not affect any mandatory consumer rights that cannot be excluded by law.

9. Contact

For questions about orders, payments, or finished portraits, please contact:

Lukrecja Kot

Website: https://lukrecjakot.pl

Email: LUKRECJOWO@GMAIL.COM